Play House Toys Terms & Conditions

Privacy Policy

We take your privacy seriously. We are committed to keeping your personal data confidential and secure. We will not supply your information to 3rd parties.

If you no longer wish to receive information from playhousetoys.com.au please advise us.

Shopping Cart Introduction

Play House Toys' ethos is to supply unique, quality, handmade toys for babies, toddlers and preschoolers. Our range includes drums made from recycled materials, fabric hobby horses, natural finish wooden block range, knitted finger puppets, glove puppets from Poland, mountain bunnies, screen printed cards, wooden toys, dolls houses, furniture and more, each made by creative crafts people. We supply real toys that invite children to be active, creative, to discover and adapt and let their imagination run wild. We believe a quality toy is an enjoyable means of extending a child's knowledge, understanding and experience  of the world.

Are all the items in stock?

We try to keep the website up to date, however, due to the fact our toys are all unique, handcrafted items, it  is possible it could sometimes be difficult for the craftspeople to keep up with demand, so occasionally things will be out of stock. Should this happen, we will notify you immediately. You can choose to cancel your order, choose an alternative item or we can back order your item and notify you when it is available.  In some cases, because of the unique and individual nature if our products, the particular pattern or fabric may have sold out. These items will be marked as such. In the event that more than one item is ordered, the items in stock will be dispatched to you.

Gift wrap and Mailing directly to another address

Play House Toys offers a free gift wrapping service to our customers. Simply let us know the name, age and address of the recipient and we will gift wrap the item and complete a card with a message from you. If items are to be sent to more than one address, please place a separate order for each address, as this keeps things simple.

Postage and Handling

We use Australia Post Parcel Post for deliveries. The postage and handling fee has been included in the price of the item, there are no additional costs for this service. If for some reason additional postage charges are required, we will contact you with the cost of the charges before dispatch.

Refunds and Exchanges

We offer a no questions asked refund policy because we understand that shopping on-line is different from shopping in a conventional store. Our products are of the highest quality, however if you are not happy with your purchase, please contact us within 14 days and provided the item/s are returned to us in as new, undamaged, saleable condition, we will happily refund your money.

PLEASE NOTE Postage/shipping charges are NOT refundable and the cost of return freight is the customer's responsibility.

Except as provided by law, no warranty or guarantee, is given or liability is accepted, for any damage to the product due to external causes, including  accidental misuse of the product other than in the manner intended for the product.  All care will be taken, however, we do not accept responsibility for damage or loss through shipping.

Contact Us

We love to hear from you, so please contact us with any queries, requests, comments or suggestions. Your feed back is always welcomed.

If unanswered, please leave a message and we will return your call as soon as possible.

If there is a particular toy you are looking for, perhaps one you remember the Play House Toy Shop supplied whilst still trading,, please let us know and we will do our best to source it for you. If it can not be supplied by  us, we will try to provide you with the details of someone who can.

Lesley White
sales@playhousetoys.com.au